Accessibility statement.
A home is not optional, so the app to manage it should work for everyone. Here is where we stand and what we are improving.
Our commitment
We want every resident to be able to use Resident.Place, including disabled residents and people who use assistive technology. Accessibility is built into how we design and build the app and this website, not bolted on at the end. We have an accessibility specialist on the team whose job is to keep raising the bar.
What works well
- Works with screen readers and voice control on iOS and Android.
- Respects your system settings for text size, contrast and reduced motion.
- This website uses semantic structure, visible focus, and logical properties so it works left-to-right and right-to-left.
- Clear, plain language, generous tap targets and strong colour contrast.
- A light and dark theme, and a text-size control.
The standard we aim for
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA across the app and this site, and to go beyond it where we can. We test with real assistive technology, not just automated tools, and we test with residents.
Known issues
We are honest about where we are not there yet. Some older documents shared through the app may not be fully tagged for screen readers, and a small number of complex screens are being reworked to improve keyboard navigation. These are on our roadmap, and if any of them affects you, please tell us so we can prioritise a fix or help you another way.
Information in other formats
We can provide information in large print, easy read, or another language. Ask app support or Kora and we will arrange it.
Tell us about a problem
If you find something hard to use, please let us know, it genuinely helps us fix it. The quickest way is to message support in the app, or use our support page. We do not publish an email address, so please use the form or the app. We aim to respond within five working days.