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Support and help

Here to help you get set up and sorted.

Whether you are getting started, signing in, or need to reach your provider, this is the place. The quickest help is usually inside the app, where we know which home is yours.

Getting help

The quickest ways to reach us.

Message in the app

The fastest way to get help about your home. Support can see your account, so there is less to explain and more that gets solved first time.

Get the app →

Ask Kora

Kora can answer common questions any time, from signing in to reporting a repair, and point you to the right place for anything else.

Open Kora →

Reach your provider

Anything about your tenancy, rent account or a repair is looked after by your housing provider. The app puts their team one tap away.

Who is my provider? →
How it works

Resident.Place is the app. Your provider looks after your home.

Resident.Place is a shared, neutral app used by residents across several housing providers. It is not your landlord, it is the place you go to manage things with your landlord.

  • Your provider owns your tenancy, your rent account and your repairs. They are who acts on what you send.
  • Resident.Place gives you one consistent, private place to do it all, whoever that provider is.
  • Nothing is shared between providers. Your information stays with your provider and you.
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Not sure who your provider is? It is on your tenancy agreement and your welcome message. If you are still unsure, Kora or app support can help.

Common questions

Answers to what residents ask most.

How do I sign in?
Resident.Place is invite-only. Your provider sends you an invite link or a resident ID when your tenancy is set up. Tap the link, or enter your resident ID in the app, and you are signed in securely with no password to remember. See how sign-in works.
I have not had an invite. What do I do?
Your provider sends your invite when your home is set up on Resident.Place. If you think you should have access and have not had it, message app support or ask Kora, and we can help you get set up once we have confirmed who you are.
Is Resident.Place free?
Yes. Resident.Place is free for every resident, on iPhone and Android, with no in-app purchases.
Can I use it if I move to a different provider?
If your new provider uses Resident.Place, yes, and the app stays exactly the same. You will get a fresh invite for your new home, so your account is linked to the right tenancy and team.
What happens to my information?
We use your information only to run your account and the services you use, and we never sell it. It stays with you and your provider, and is not shared with other providers. Read our privacy notice for the full detail.
How do I report a repair or damp and mould?
In the app, choose report a repair, add a photo and a short description, and send it. Damp and mould has its own clear route and is treated as a priority. You can then track the job from logged to done. See what you can do.
Something needs putting right. How do I complain?
You can raise a complaint through the app, and it goes to your provider’s complaints team with a clear, fair process behind it. Each provider follows its own published complaints policy. App support can point you to the right one.
Accessibility

Built to work for everyone.

A home is not optional, so the app to manage it should work for every resident. We build and test Resident.Place to be usable with assistive technology and your own settings.

  • Works with screen readers and voice control.
  • Respects your text size, contrast and reduced-motion settings.
  • Clear language, generous tap targets and strong contrast.
  • We test against WCAG 2.2 AA and keep improving.
Read our accessibility statement →
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Need something in another format? We can provide information in large print, easy read or another language. Ask app support or Kora and we will sort it. If you find something that is hard to use, please tell us, it helps us fix it.

Still stuck?

The app is the quickest way.

Download Resident.Place and message support, who can see your home and help first time.

Get the app →Ask Kora