Product update
Repairs tracking, from logged to done
You can now follow a repair through every step, with an update when your provider or a contractor moves it on.
Reporting a repair was always the easy part. Knowing what happened next was not. Repairs tracking closes that gap: every repair now has a status you can see, from the moment it is logged to the day it is marked done.
When your provider assigns the job, books a contractor, or completes the work, the status updates and you get a notification. No chasing, no wondering whether the message got through.
The full timeline
- Logged — your report is in and has a reference.
- Scheduled — a date or window is set.
- In progress — someone is on it.
- Done — with a prompt to tell us if it was not fixed.
If a repair stalls, you can add a note to the same thread rather than starting again. It is live now for all residents on the latest version of the app.
